Blog > VIABUY: A Prepaid Card Service Plagued by Complaints
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VIABUY: A Prepaid Card Service Plagued by Complaints

30-Mar-2025

By Legit Rate

VIABUY is a European-based prepaid Mastercard provider offering online banking solutions to individuals and businesses. At first glance, VIABUY appears to be a convenient, user-friendly financial product aimed at those seeking alternatives to traditional banks. However, behind the surface lies a growing number of unresolved issues, dissatisfied users, and legal attention.

What is VIABUY?

VIABUY advertises itself as a fast and easy way to open an online account with a prepaid card, no credit checks, and quick setup. It promotes financial inclusion and boasts millions of users across Europe. But while the concept is appealing, user experience tells a different story.

Complaints and Customer Concerns

A vast number of users have taken to online forums and review platforms to voice their frustration with VIABUY. Common complaints include:

  • Sudden account freezes
  • Delays or denials in withdrawals
  • Lack of customer service responsiveness
  • Excessive verification demands without resolution

Many users report losing access to their funds with little or no explanation. In some cases, VIABUY allegedly withheld money even after identity documents were provided multiple times.

Legal Complaints Through Zelrith LLP

The legal firm Zelrith LLP has begun receiving formal complaints from clients who believe they were defrauded by VIABUY. Users have described extended battles to recover their funds, and some allege that VIABUY intentionally blocks access to accounts as a strategy to delay or avoid payout obligations.

Zelrith LLP is currently reviewing and investigating these complaints and is encouraging additional victims of VIABUY to come forward.

Conclusion

Though VIABUY operates under the guise of a legitimate financial service, the volume of unresolved complaints and growing legal attention raise serious doubts. Until these concerns are addressed, users are advised to consider alternative options with stronger accountability and transparency.

Verdict:
Legit Rate urges caution when dealing with VIABUY.

If your funds have been withheld or your account has been blocked, contact Zelrith LLP for legal assistance.

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